This notice applies to your vehicle,
V54
YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep
®
/ RAM
BusinessLink / Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent can confirm part availability
and help schedule an appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.
Get access to recall notifications, locate
your nearest dealer, and more through
this website or Mopar Owner’s
Companion App. You will be asked to
provide your Vehicle Identification
Number (VIN) to protect and verify
your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN V54.
CUSTOMER SATISFACTION NOTIFICATION
Engine Cooling Fan
Dear [Name],
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would like
to make to your vehicle
[1]
. This will be done at no charge to you.
We are recommending the following improvements be performed on certain [2015 - 2017 model
year (BU) Jeep Renegade and 2015 – 2017 model year (VM) ProMaster City] vehicles.
WHY DOES MY VEHICLE NEED REPAIRS?
The engine cooling fan on your vehicle may experience excessive friction and loads between
motor bushing and shaft due to inadequate lubrication content in the bushing, out of specification
cylindricity and sub-standard radial strength, leading to bushing wear. This can result in fan
motor noise and eventual failure of the fan motor. Failure of the fan motor can cause the engine
to overheat and possible engine damage/failure due to overheating.
HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION
FCA will repair your vehicle free of charge (parts and labor). To do this, your dealer will inspect
and if necessary replace the engine cooling fan module. The estimated repair time is 1.5 hours.
In addition, your dealer will require your vehicle for proper check-in, preparation, and check-
out during your visit, which may require more time. Your time is important to us, so
we recommend that you schedule a service appointment to minimize your inconvenience. Please
bring this letter with you to your dealership.
VISIT RECALLS.MOPAR.COM/HELP FOR MORE INFORMATION AND
ANSWERS TO FREQUENTLY ASKED QUESTIONS
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
CALIFORNIA RESIDENTS
The State of California requires the completion of this emission repair prior to vehicle
registration renewal. Your dealer will provide you with a Vehicle Emission Proof of Correction
Form after the CSN service is performed. Be sure to save this form since the California
Department of Motor Vehicles may require that you supply it as proof that the CSN has been
performed.
In order to ensure your full protection under the emissions warranty provisions, it is
recommended that you have your vehicle serviced as soon as possible. Failure to do so could
be determined as lack of proper maintenance of your vehicle.
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online.
[2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction. Thank
you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC