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Career and Transfer Center
THE COMPLETE CAREER RESOURCE GUIDE
Now in English and Spanish
Created especially for SAC students by the CTC staff:
Monica Hurtado, Career and Transfer Center Manager
&
Vicky Irizarry, Career Specialist
Office Hours:
Monday – Friday
9:00am to 5:00pm
Saturday: by appointment only
Call or email the staff:
773-878‐3960 or 773-878‐3357
mhurtado@iwe.staugustine.edu
virizarry02@iwe.staugustine.edu
You can now send the CTC a Text Message!
Text us at: 872-802-1384
http://www.staugustine.edu/student-resources/career-transfer-center/
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Table of Contents
Office of Career Services
Mission/Services Offered…………………………………..…………..……………………………………………………………………………..…..….……..4
Resume
Resume Guidelines ……….……………………………………………..……………………………………………………………………………………………..5
Resume Template ………………………………………………………………………………………………………………………………………………………6
Main Resume Formats ……………………………………..………………………………………………………………………………………………………….7
Chronological Resume Sample ………………………………………………………..……………………………………………………………………………8
Functional Resume Sample ……..…………………………………………………………………………………………………………………………………..9
Combination Resume Sample .....………………………………………….…………………………………………………………………………………….10
Sample Objectives ……………………………………………………..…………………………………………………………………………………………11-12
Describing Duties & Responsibilities ……………………………………….……………………………………………………………………………………13
Action Verbs for your Resume ……………………………………………………………………………………………………………………………….……14
Skills/Qualification for Resume ……………………………………………………………………………………………………………………………………15
Create your Resume on Microsoft Word ……….……………………………..…………………………………………………………………..…………..16
Create your Resume Online………………………….…………………………………………………………………………..…………………………….17-21
Resume Checklists……….………………………….………………………………..………………………………………………………………….………22-23
References Sample Page……….……………….………………………………..………………………………………………………………………………..24
Cover Letters
Creating a Cover Letter……………………………………………….……………………………………………………..……………………………..……….25
Cover Letter Brainstorming…………………………………….…………………………………………………………..……………………………..….26-28
Cover Letter Samples……………..……………………………..……………………………………………………………………………..………….......29-31
Interviewing
Preparing for an Interview………………………………………..……………………………………………………………………………………………….32
Common Questions/Tips………………………………………………………………………………………………………………….…………………..33-34
Interview Attire…………………………………………………..…………………………………………………………………………………………….…….35
Thank you Letter……………………………………………..………………………………………………………………………………………………………36
Email Etiquette ……………………………………………….………………………………………………………………………………………………………37
Job Searching
Job Search Skills & Keywords …………………………………………………………………………………………………………….…………………..38-39
CTC Online Job Board…………………………………………..…………………………………………………………………….……………………………..40
Transfer Services
Transfer Services & Checklist …….…………………………………….…………………………………………………………………….………………41-42
Career Outcome Rates…………………………………………………………………………………………………………….…………………………….43-44
Sources…………………………………………………………………………………………………………………………………….…………………………….45
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A Letter from the Career and Transfer Center
August 2019
Dearest student,
At St. Augustine College, the Career and Transfer Center believes that students’ access to resources and
information is important. We are happy to present you with the Career Resource Guidebook written by its very
own Career Advisors to provide students with valuable information, knowledge, and tips regarding workforce
and career readiness principles. We also understand that you are often busy throughout the semester and that it
may be hard to set up appointments with the Career Advisors or to travel to the Main Campus. As a result, we
have customized this guidebook and made it available in print for you at your nearest St. Augustine College
campus and online in the St. Augustine College website.
Our goal in this handbook was to equip you with necessary templates and examples that would enable you to
understand professional practices through the act of job searching and networking at the college level.
We have made it easy to read and follow and most importantly- we made it available in both English and
Spanish!
This is our gift to you and we wish you the best of luck in your aspiring career.
Sincerely,
The Career and Transfer Team at St. Augustine College
Monica Hurtado, Career and Transfer Center Manager
Vicky Irizarry, Career Specialist
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The Career and Transfer Center Mission
The mission of the Career and Transfer center at St. Augustine College is to provide professional and personalized
academic and workforce support services to St. Augustine students and alumni. The center assist students in the
process of transferring to a four-year institution, career counseling, career exploration and the implementation of
strategic job searching and skills development required to succeed in a global workplace.
Services Offered
Transfer Assistance
Individual transfer advice
Admission procedures and program planning
Current information on articulation agreements and options for further study
Planning short and long‐term transfer goals
Scholarships search
Career Counseling
Obtain and research occupational, educational, and employment information
Establish short and long‐term career goals
Explore a full range of career and work possibilities
Make informed career decisions based on accurate information about the
workplace
Career Exploration
Administer career assessments and inventories
Provide opportunities to define career objectives
Identify employers for career development and potential employment
Teach students appropriate search and application techniques
Provide current job and internships listings from several sources
Access to computers for students working on career development
Free career magazines and other resources
Job Search
Develop job search competencies
Obtain information on employment opportunities, trends, and prospective employers
Connect with employers though campus recruitment programs, job postings, referrals, direct application,
networking, and publications
Workshops
Creating a basic resume and basic cover letter review
Interviewing skills, networking, and salary negotiations
Job readiness and attending a job fair
Transferring to a four year institution
Additional Resources
Explore current occupations and workplace trends
Job market and job search information
Provide employer information
Educational and career video available
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RESUME GUIDE THE RESUME SECTIONS AND WHAT THEY ARE ALL ABOUT
NAME
Phone E-mail
OBJECTIVE
[Write a short, concise, professional phrase that summarizes what type of job, field, or position you are looking for. It can also be goal-oriented and
talking about the career you are pursuing.]
Example: To obtain a position in the area of business administration and demonstrate my best qualities, which are great communication skills,
being highly organized, and a quick learner.
EDUCATION
School name City, State
Degree Name Years you will be attending or Year Graduated
TIP: Include your GPA: (if 3.0 or higher) or Honors/Recognitions you received
WORK EXPERIENCE
[List the most relevant jobs or experience you may have. Begin with the most recent job/experience. Typically, employers want to know what jobs
you have had in the past 5 to 7 years.]
Company Name City, State
Position Title Start date: Month & Year - End Date: Month & Year or indicate “present”
[Now write your most important responsibilities and use brief phrases. 4 to 5 bullet points is acceptable and use professional language. Try to
begin with an action word. If you are currently working there, use the present tense. If you are no longer working there, then use the past tense.]
Example:
Managed the front desk reception area efficiently by assisting walk-ins and directing phone calls
TIP: If you are having trouble coming up with important duties, visit: https://www.jobhero.com/ *See page 12 for details on how to navigate
through Jobhero.com
SKILLS
[List your best skills in bullet point format]
Any computer programs or technology Example: Proficient in Microsoft Office Word & Excel
The languages you know Example: Bilingual in English and Spanish
Your strongest skills as an employee Example: Demonstrates great communication skills
INTERNSHIP EXPERIENCE (optional section)
Company Name City, State
Position Title Start date - End Date
[Describe duties here in the same format as the work experience section]
VOLUNTEER EXPERIENCE (optional section)
Company name City, State
Position Title Start date - End Date
[Describe duties here in the same format as the work experience section]
TIP: Include any community-based affiliations, memberships, events, or services you have participated in for a while or long-term basis. Even
though this is not a job, it can still highlight your commitment and the strongest skills you have.
CERTIFICATIONS (optional section)
Name of Certification, Year Obtained Expiration date: (if applicable)
Location or Organization Name acquired from (if applicable)
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RESUME GUIDE CREATE YOUR FIRST RESUME UTILIZING THE GUIDE BELOW
[ First & Last Name ]
_______________________ _________________________________
Phone Number Professional E-mail
OBJECTIVE
_______________________________________________________________________________________
_______________________________________________________________________________________
EDUCATION
_____________________________ ______________
Name of school or institution City, State of school
_____________________________ ________________
Name of program or degree Dates (month & year of graduation or anticipated completion)
WORK EXPERIENCE
_______________________________________ ____________________
Name of company or agency City, State of company
_______________________________________ _____________________
Occupation Title Dates(month & year when you began- Month & year when ended)
*If you are currently employed there, indicate “present” instead of an end date
● ___________________________________________________________________________
● ___________________________________________________________________________
● ___________________________________________________________________________
_______________________________________ ____________________
Name of company or agency City, State of company
_______________________________________ _____________________
Occupation Title Dates(month & year when you began- Month & year when ended)
*If you are currently employed there, indicate “present” instead of an end date
● ___________________________________________________________________________
● ___________________________________________________________________________
● ___________________________________________________________________________
SKILLS
● ______________________________________________________________
● ______________________________________________________________
● ______________________________________________________________
● ______________________________________________________________
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CHRONOLOGICAL RESUME SAMPLE
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FUNCTIONAL RESUME SAMPLE
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COMBINATION RESUME SAMPLE
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OBJECTIVE EXAMPLES
In a chronological resume, it is common to start with an objective. However, this could be an optional
section to include and often debated if it is truly necessary. A college senior or graduate may benefit from
an objective like the ones listed below. The key is to tailor it to your intended career and mention either
your passion, goals, or top skills.
1. Intended career field: Business
Seeking an entry level accounting position involving Cost Accounting, Accounts, Receivable,
Collections, Payroll or related areas of work. Would welcome assignments in a fast‐paced environment
with considerable client contact and follow‐up.
Seeking and entry level management position in Retail. Transportation, Government, Health Care or
similar fields that requires excellent interpersonal, organizational and supervisory skills. Would
welcome assignments in Sales, Operations, Customer Service, Human Resources or related areas.
To obtain an entry level marketing position involving Direct Mail Marketing, Packaging, Market
Research, or related areas. Especially interested in a position that requires excellent organizational,
foreign language, and networking abilities. Eager to work on team projects.
To obtain a position in marketing, particularly in product management or product analysis, utilizing
prior experience and education.
2. Intended career field: Education
To secure a teaching position in an elementary or middle school. Would welcome opportunity to
integrate computer technology into the curriculum and assist in coaching sports or other extracurricular
activities.
Seeking a part‐time/full‐time position involving childcare continuing university coursework toward
bachelor degree. Especially interested in working with Pre‐K to 2nd grade children. Owned and
operated a day care business for over seven years.
3. Intended career field: Computer Information System
To obtain an entry-level position in the field of Information Technology. Would be especially
interested in Operations Support, web site development, programming, information systems, or related
areas. Would welcome a fast‐paced environment where there is considerable contact with internal and
external clients.
Seeking position in the field of information technology involving programming systems development,
web page design or related areas of work. Especially interested in using ColdFusion MX7, JavaScript,
or HTML. Would welcome opportunity to investigate and resolve client problems.
4. Intended career field: Human Services or Non‐profits Organizations
To obtain a position in a human or social services organization that involves working with
ex‐offenders, senior citizens, inner‐city youth, or related populations. Would welcome the opportunity
to resolve conflicts, provide cultural enrichment, work with parents, and network with other agencies in
the community.
To secure an entry‐level position as a Caseworker, Program Developer, Intake Counselor, or similar
capacity in a human services agency. Especially interested in programs concerning runaway
adolescents, child abuse, homeless persons, or related issues.
5. Intended career field: Hospitality/Culinary Arts
Looking to secure employment as a chef with an organization that provides a platform to utilize my
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exceptional food and beverage preparation skill.
To obtain a hostess position where I can bring knowledge of professional food service and restaurant
culture.
Looking to work as a hotel manager in a reputable hotel. Offering excellent customer service and 5
years of experience in a managerial position.
6. Intended career field: Respiratory Therapy
Obtain an Entry Level Respiratory Therapist position that will utilize an excellent education, high
levels of organization and remarkable patient care.
A highly trained and proactive individual seeking a Respiratory Therapist position that will allow their
employees to not only better themselves with their talents and abilities, but their company practices as
well.
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DESCRIBING DUTIES & RESPONSIBILITIES
Use the resources from the webpage JobHero.com to describe your duties and responsibilities. Follow the
guide below to learn to navigate their website.
Tip: Each job should list at least 4-5 different responsibilities. Responsibilities should never be repeated within
your resume.
1. Go to: www.jobhero.com
2. Click on Resumes
3. Search for your job title and select it from drop down options.
4. Browse through the list of sample duties for that specific job title
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ACTION VERBS
When describing your experience/responsibilities in past positions, use action words to help the person
reading your resume understand more clearly the responsibilities that you have performed.
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SKILLS YOU CAN INCORPORATE IN YOUR RESUME
Creative and innovative
Enjoys helping others
Demonstrates leadership
Takes initiative
Works well in a team
Communicates clearly and professionally
Provides great customer service
Good at multitasking
Works quickly
Good at solving problems or finding
solutions
Likes to motivate others
Experience with training new team
members
Experience as a manager or supervisor
QUALIFICATIONS YOU CAN INCORPORATE IN YOUR RESUME
● Efficient with ________
○ answering phone calls
○ sending emails
○ typing
● (Basic, Intermediate, Advanced) knowledge of using Microsoft Office programs like ______________
○ Word
○ Excel
○ PowerPoint
○ Outlook
● Experience with operating/handling _________
○ Office equipment (copier, fax, scanner, printer)
○ Factory equipment
○ Construction machines
○ Tools for manufacturing.
● Bilingual in ________ and ____________
or
(Basic, Intermediate, Advanced) fluency in _________ language
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CREATE YOUR RESUME Check out the FREE different programs that are easy to use
In this section, you will find how to access different Microsoft Word templates. Your resume is a factual
document about your history. It is more than a basic summary of background information. You need to
focus on what makes you special, it requires careful thought.
*Follow the step below to create a resume on Microsoft Word using their templates.
Type “Resume” in the search box then press enter. A variety
of resume templates should display. If this is your first
resume, pick a basic template that will be easier to edit.
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In this section, you will learn how to create a resume on NOVORESUME.COM which is a free, online,
resume generator. All you will need is access to the internet and an email account.
*Follow the steps below to create a resume on WWW.NOVORESUME.COM using their online template
1. Go to: https://novoresume.com/
2. Click Get Started For Free
3. Click Simple Resume
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4. Fill out information then click the consent button and then Register Now
5. Check email for activation code, insert code
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6. Select Student for experience level
7. Begin filling out information
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In this section, you will learn how to create a resume on INDEED.COM which is a free job search engine
that posts thousands of job opportunities and also offers an easy-to-use resume generator after creating a
free account. All you will need is access to the internet and an email account.
Go to WWW.INDEED.COM and follow the image steps below to create a resume using their online template
Click “Upload your
Resume”
If you have a resume created already, click on “Upload Resume” Otherwise click on
“Build Your Resume” to create one online. You will be able to search and apply for
jobs using the resume you either create or upload on this indeed website.
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If you created a new account, after you
verify your e-mail and select a password
you will be able to begin to create your
resume. Fill in each page completely then
click next; there are four pages in total.
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RESUME CHECKLISTS HOW DOES YOUR RESUME LOOK? CAN YOU CHECK EVERYTHING OFF THE LISTS?
Contact details
☐ Include your phone number and email address. Ensure your email address is professional. You can also include your
LinkedIn profile if you have one.
Format
☐ Don’t use more than one 8½ × 11 page, unless you are in exceptionally high-level positions where resumes might be up to
four pages.
☐ Use bullet points for ease of reading.
☐ Select a clear, easy to read font.
☐ Be consistent with text alignment.
☐ Use bold or italic to draw the reader’s eye to key points like your work title or degree
☐ Use a pre-formatted resume template in Microsoft Word if it is easier for you
☐ Download a template at templates.office.com and click on “resumes and cover letters”
Summary statement or objective
☐ The summary statement is your attention grabber or introduction about yourself. State why you should be selected for this
role, with a clear match of your skills to the role applied for.
☐ Need some ideas? Visit blog.palladiancr.com/2008/07/50-resume-objective-statements/
Education and training
(If you are a student, place this section before your employment history.)
☐ List your education and training in reverse chronological order.
☐ Detail all certificates, qualifications, and additional education.
Experience
☐ List your experience/employment history in reverse chronological order.
☐ Highlight key responsibilities and accomplishments. These should be brief phrases
☐ Back up your achievements with figures, percentages, and data where possible.
☐ Need some ideas of what to write? Enter your occupation or similar title at jobhero.com
Skills and keywords
☐ Many employers use computerized systems to sift through resumes during the initial application stage. Include
industry/company/job relevant keywords and phrases to ensure yours passes these tracking systems to move onto the next
stage.
☐ Refer to the handout “Skills you can incorporate in your resume” for some ideas
Proof read
☐ Spelling and grammar checks are essential. Review to be 100% sure that everything is correct.
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REVIEW THE FOLLOWING SECTIONS OF YOUR RESUME:
CONTACT INFORMATION
Verify that this is correct. Otherwise, how will the employer contact you?
Is your email appropriate and professional?
OBJECTIVE
Keep it one to three lines long. Concise, professional, and unique.
Highlight your career goals and what you expect to learn, contribute, or demonstrate.
o Example: To gain further experience in early head start programs and demonstrate my passion
for Early Childhood Education while using my creativity to develop effective lesson plans.
EDUCATION
Verify that the name of your degree is correct.
Common mistakes examples:
o Bachelor’s in Social Work
o Associates in Psychology
Proper format examples:
o Bachelor of Social Work
o Associate of Arts in Liberal Arts
and Science Concentration:
Psychology
DESCRIPTION OF WORK RESPONSIBILTIES
Use the present tense for current experience and past tense for previous experience.
Use action verbs to start each phrase that describes your major responsibilities.
o Examples: Administered, Facilitated, Collaborated, Directed, Prepared
Highlight your transferable skills, which are skills you have acquired from your involvement in any
kind of activity:
o Examples: Developing rapport, Managed problems, motivated others, cooperated in a group
DATES & GAPS
Consider including jobs you have worked at for at least 6 months to a year. Otherwise, employers will
find it alarming if they see 4 to 6 different jobs in the course of one year.
Be careful that you do not show many or long gaps of unemployment. Back it up with volunteer work,
if possible.
Ensure that the date formats you are using are consistent throughout.
o Examples: 2013 to 2016, Sep 2015 to Jun 2016, 11/2010 to 06/2011, Apr 2013- Apr 2014
ORGANIZATION & FORMAT
Make sure everything looks properly organized, aligned, and spaced correctly.
o Did you use the same bullet point style? Are the font sizes and styles consistent?
Reminders!
1. Make sure your objective and jobs you include are relevant to the job you are applying for.
2. Double check spelling, grammar, and capitalization mistakes on your resume.
3. Your references do not need to be included on your resume.
4. Send it as a PDF version if possible.
5. Keep it one page, concise, and to the point!
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REFERENCE PAGE SAMPLE
The reference page should be a separate document apart from the Resume. There is no need to add
“References available upon request” on your resume.
Name & Contact info
Relationship
Ms. Hillary Clinton, Director
current supervisor
Auditing Department
J.C. Penny & Company
2995 Discount Avenue ‐Suite 400
Rolling Meadows, IL. 60022
ph. (847) 343‐9768
E‐mail: H‐Clinton1@jcpenny.com
Mr. James Bond, Director
International Criminal Section
former supervisor
U.S. Federal Bureau of Investigation
summer internship
J. Edgar Hoover Building
935 Pennsylvania Avenue N.W.
Washington, D.C. 20536‐0001
ph. (202) 324‐3007
E‐mail: J‐[email protected]
Dr. Jennifer Lopez, Associate Professor
former professor
Sesame Street University
major coursework
Accounting Department
1600 Campus Road
Chicago, IL. 60606
ph. (888) 678‐3411
E‐mail: JM‐[email protected]
Dr. Carlos Gambino, Assistant Professor
Rahway State University
former professor
Criminal Justice Department
two elective courses
9768 College Avenue Lane
Bigfoot, N.J. 08994
ph. (800) 678‐3411
E‐mail: CA‐Gambino2@rsu.edu
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COVER LETTERS LET THE EMPLOYER LEARN MORE ABOUT YOU
A cover letter is a brief letter that introduces your resume. This letter tells the employer why you are
interested and it further highlights your experience and background.
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COVER LETTERS BRAINSTORM YOUR SELLING POINTS
Create a rough draft of your cover letter by answering some of the questions below
Name three of your strongest skills
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
Provide examples of how you’ve practiced any of the skills mentioned above at your previous job, current job, or at
another setting
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
Provide an example of a time you excelled at a particular task in one of your jobs that can relate to the position you
are applying to
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
What are some things that are required of the position you are interested in that you have already done or
practiced?
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
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What is one thing you learned about the company you are applying to that greatly interests you?
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
Explain what you expect to learn at the new company if you were to be hired
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
Explain one strong qualification you have for the job you are applying to
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
What career goals do you have and how do you think the position you are applying to would help you get there?
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
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COVER LETTERS BRAINSTORM YOUR SELLING POINTS
Your cover letter should be clearly structured and should answer the following questions:
Who are you?
Introduce yourself. Include your major and year of completion
Why are you writing?
In the first few sentences, mention the specific job title, if you know it, and how you heard about the position
opening. Be concise.
Why are you interested in the position?
Without getting too personal, relate something about the job to your own interests or experiences to show
the employer that you have a genuine interest. Do not focus on what this job will do for you unless you are
directly asked to answer that question. Instead, focus on what you can contribute to the company.
How are you qualified?
Highlight skills and achievements that demonstrate why you are qualified for the position, and use key terms
from the description that are relevant to your background.
What is your next step?
In closing, you should request an interview, with a strong reminder as to why the employer should meet with
you. Also, consider adding a statement saying that you will follow up (e.g., within two weeks) to confirm that
she has received your resume and cover letter. Skip this step if they have requested that you do not contact
them.
Cover Letter Tips:
Customize the cover letter for a specific employer and job description. Templates are easy to spot and
indicate you do not really care about this opportunity in particular.
Address the letter to a specific individual. If no name was given in the job announcement, call the
organization to learn who is on the hiring team. If all else fails, use “Dear Hiring Manager:” or “Dear
Search Committee:”
Isolate three or four skills that you possess that are relevant to the position and mention concrete
examples from your resume that demonstrate these skills.
Be brief! An ideal cover letter will be three to four concise paragraphs and only be one page.
Format:
Align all text on the left margin. Do not indent your paragraphs.
Match the font style and formatting of your resume to your cover letter.
Proofread several times!
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COVER LETTER SAMPLES SAMPLE 1: NETWORKING
Jane Jobseeker
1234 N. Park Ln
773.555.0123 [email protected]
June 18, 2019
Mrs. Mary Davies
Hiring Manager
ABC Company
18 South Parkway
Long Island, NY 11551
Dear Mrs. Davies
Steven Fellows of Sales suggested that I contact you in regards to applying for a position as an Administrative
Assistant. I have recently re-entered the job market and have over 8 years of experience in an administrative
capacity. My goal is to secure a busy administrative assistant position in a professional company.
I have enclosed a resume for your review, which outlines my relevant experience and skills. Some key points
that may be of interest to your company include:
in-depth experience in data management, research and report writing, creating presentations and
organizing events
proficient in MS Word, Excel, PowerPoint and Access
an organized worker who is able to efficiently manage a number of simultaneous projects and
effectively meet deadlines
proven track record in providing excellent customer service
If you are looking for a results-driven and hardworking administrative professional who is always willing to go
the extra mile I would welcome the opportunity to discuss your company's needs further. I will call your office
next week to answer any questions you may have and to discuss the possibility of meeting with you.
Thank you for your time and consideration.
Sincerely
Jane Jobseeker
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COVER LETTER SAMPLES SAMPLE 2: RESPONSE TO AD
Jane Jobseeker
1234 N. Park Ln
773.555.0123
[email protected]
June 18, 2019
Mrs. Mary Davies
Hiring Manager
ABC Company
18 South Parkway
Long Island, NY 11551
Dear Mrs. Davies
Your ad for Director of Elder Services caught my eye. I am interested in being a candidate for the position,
and enclose my resume for your review.
I have had a lifelong interest in community service programs, with extensive personal involvement in both
volunteer and professional capacities. It would be a meaningful and rewarding experience to affiliate with
Parkhurst Community Center and to contribute my skills to supporting elder services there.
As an elder myself, I feel sensitive to the needs and issues of elders and committed to responsive services and
programs. I would value directing my time and effort to continue the very strong programs you currently offer,
and exploring with center staff and participants you have in staffing the Elder Services Program and the
contributing roles that I could play.
Sincerely,
Jane Jobseeker
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COVER LETTER SAMPLES SAMPLE 3: RESPONSE TO INTERNSHIP OPPORTUNITY
Jane Jobseeker
1234 N. Park Ln
773.555.0123 [email protected]
June 18, 2019
Mrs. Mary Davies
Hiring Manager
ABC Company
18 South Parkway
Long Island, NY 11551
Dear Mrs. Davies
I am submitting my resume for consideration for the summer-design internship program at ABC Company.
Given the skills and experience outlined in my enclosed resume, I believe I will be a worthy asset to your
team.
In my three years at XYZ College, I’ve completed a great deal of coursework on cutting-edge design trends
and best practices, including Principles of User Experience Design and Mobile Application Design, where I
learned and applied skills such as user journey mapping, application wire framing and designing software for a
variety of mobile devices and operating systems.
In addition, I spent the past semester volunteering my time with a local non-profit that collects donated clothes
and furniture and redistributes it to families in need. I helped the web team update and re-launch an application
that allows people in the community locate nearby drop-off points and schedule pick-ups.
Finally, my two years working as a barista at the student center has taught me the importance of building a
convenient and memorable consumer experience that aligns with the brand. It also helped me grow my skills in
team collaboration, verbal communication and project leadership.
I believe I would make an excellent addition to your team. This internship would help me grow my real-world
experience in the technology industry and help me further develop and refine my application design skills.
I look forward to hearing from you!
Sincerely,
Jane Jobseeker
SAC Career and Transfer Center 32 | P a g e
INTERVIEWING HOW TO PREPARE FOR AN INTERVIEW
Research the company
◦ Browse their website and social media accounts
Prepare a list of questions to ask
Create a list of questions you think they may ask you along with your responses
Evaluate your appearance
◦ Visible Tattoos
◦ Facial Piercings
◦ Hair color or hair style
Print out resume copies
Acquire a notepad and prepare a portfolio or neat folder
Look-up the location(s) of the company
Ensure the correct location for your interview
Plan your route and mode of transportation to arrive on-time
Arriving on-time allows you to touch-up and relax
You will never get a second chance to make a first impression
It is important to be well-prepared
◦ Turn off cell phone prior to interview
◦ Speak positively about yourself and others
◦ Maintain good eye contact
◦ Be aware of your body language
◦ Avoid chewing gum or taking food/beverages
◦ Avoid taking others with you to the interview
INTERVIEWING RESPONDING TO QUESTIONS
You will be asked questions assessing your strengths, weaknesses, goals, skills, character, experiences, etc.
◦ The interviewer will also assess your reactions or facial expressions as you respond
◦ When responding to questions, give examples of your experience that would be related to the
position
Turn your weakness into a positive
◦ “I am not fully proficient with databases but I am taking a course in database management and
have begun a project”
SAC Career and Transfer Center 33 | P a g e
PHONE INTERVIEW TIPS
Do not answer if it is a bad time or if you are in a distracting environment. Let it go to voicemail
instead and call back as soon as you can.
Be polite and professional. Use professional language. Answer as if you were in an in-person interview.
Make sure you ask them at least 1 to 2 questions at the end to convey interest.
If they set up an interview, make sure you confirm the time & location. Verify if you have to take
anything with you like an ID or a copy of your resume.
Once the call is over, save the number into your contacts, especially if they said they will contact you
again soon. This way the next time they call, you will know who is calling.
COMMON/TRADITIONAL INTERVIEW QUESTIONS
These types of questions are more informational-based. The interviewer wants to assess how well you
answer and communicate.
Tell me about yourself.
What made you choose your major/your field of study?
Where do you see yourself in the next few years?
How did you hear about the company?
What do you know about the company?
What made you apply to this position?
What is your greatest strength? What is your greatest weakness?
Please tell me about your current role and what you do.
What would your previous/current supervisors say about you and your performance?
Would you have any issues working the required shift with occasional weekends/evenings/holidays?
Why should we choose you over the other candidates?
What is your salary requirement?
BEHAVIORAL INTERVIEW QUESTIONS
These types of questions require you to describe a specific situation to use as an example. The interviewer
wants to hear how well you are able to identify and resolve problems/situations.
Tell me about a time when you had many projects/tasks to do before reaching a deadline. How did you
prioritize tasks?
Tell me about a time when you had a difficult situation with a very upset customer or co-worker.
Describe a time where you found yourself in a stressful situation that required you to use your coping
skills.
Give me an example of a time when you had to conform to a policy or decision with which you did not
agree.
Give me an example of a time you took initiative and leadership.
QUESTIONS YOU CAN ASK THE EMPLOYER
It is recommended to have at least 2 to 3 questions ready to ask the employer to convey interest.
What does a typical day look like?
What would you say is the most challenging aspect of the job, especially for new hires?
What do you enjoy most about working here?
SAC Career and Transfer Center 34 | P a g e
What is the next step in the hiring process?
When should I expect to receive a response?
When is it a good time to follow up on my status in the hiring process?
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INTERVIEWING ATTIRE
It is important to plan your attire; the best way to dress would be to look presentable and conservative.
Additionally, groom your hair, face, and nails to look your best and clean. You only have one chance at
making a good impression, so do not let your appearance make a negative one.
Men
Dress pants (dark or neutral color)
Dress shirt or collared shirt
o Blazer/sweater and tie is optional and it depends on the company dress code
Dress shoes
Neat hairstyle and recently cut
Neat beard or fresh shave
Avoid excessive jewelry/accessories
Apply cologne lightly
Women
Dress or skirt that is not too tight or short
Dress pants- neat and ironed
Closed shoes/short heels
Simple makeup and hair style
Discrete jewelry
Use perfume lightly
SAC Career and Transfer Center 36 | P a g e
INTERVIEWING THANK YOU LETTER
After your interview, it is a good idea to send a thank you letter. You should plan to send it within 24
hours of your interview. A thank you letter will help you stand out. Employers like to know that you are
interested in the position.
Consider the following guidelines while writing your letter:
Express your enthusiasm- Write about how much the position interest you, be specific.
Personalize the letter to match the position you interviewed for- Do not copy and paste a letter,
make sure you make it your own.
Talk about something important that occurred during the interview
Reiterate your expertise- Mention why your experience makes you the ideal candidate for the
position after having discussed the qualifications for the available position.
Proofread!
Jane Jobseeker
1234 N. Park Ln
773.555.0123 [email protected]
June 18, 2019
Mrs. Mary Davies
Hiring Manager
ABC Company
18 South Parkway
Long Island, NY 11551
Dear Mrs. Davies
I enjoyed speaking with you during my interview this past Friday morning. The Staff Accountant
position we discussed certainly is a good match with my current career goals.
As we discussed, my part‐time position with Walgreens as an Accounting Clerk has provided practical
application of my accounting course work at XYZ University. In particular, I know the experience gained
working with the Assistant Controller will prove to be an asset to ABC Company.
I am very interested in this position. If there is any further information that I can provide you with, please call
me at (773)555-0123. Thank you for your time and consideration. I look forward to hearing from you.
Sincerely,
Jane Jobseeker
SAC Career and Transfer Center 37 | P a g e
PROFESSIONALISM & ETIQUETTE WRITING AN EMAIL
Tips:
1. Make sure you are using an appropriate email address.
a. Use your St. Augustine email, for example: [email protected]
2. Do not use emoji’s or smiley’s
3. Do not use slang or casual language
a. Please avoid: gonna, ima, yeah, etc.
4. Check your capitalization and spelling! Make sure you capitalize the first letters of the organization,
company, and position title. Make sure you spell the person’s name right.
5. If you are responding from your phone, YOU MUST respond formally. Follow proper email etiquette
as if you are replying from your computer. Remember: Your message will show: Sent from
iPhone/IOS/Android so they will know that you are responding from your phone!
Successful email writing sample:
The 3 parts
to an email
Tips
Sample
Greeting
Hello, Good morning,
Good afternoon, Good
evening, Hi
AVOID USING: Hey,
How’s it going
Hello Mrs. Davies
Message
Keep it brief and introduce
yourself. Use complete
sentences and punctuation
such as commas, semi
colons, and periods. If you
are applying to a job, use
some of the things you
mentioned in your cover
letter. Just make sure you
demonstrate a high interest
for the position.
My name is Jane Jobseeker and I am interested in
applying to the Case Manager position at
Heartland Alliance that I saw on the npo.net
website. I have a Bachelor’s degree in Social Work
and experience in the field. I attached my resume
and cover letter for your review. I am highly
interested in the position and would like to work at
Heartland Alliance because of the types of
programs you provide in order to help people,
especially young ones and children.
Thank you for your time and consideration and I
hope to receive a response soon.
Thank you and have a nice day.
Signature
Best regards,
Kind regards,
Best,
Sincerely,
Thank you,
Kind regards,
Jane Jobseeker
SAC Career and Transfer Center 38 | P a g e
JOB SEARCH SKILLS ONLINE SEARCH ENGINES
There are many job search engines on the internet, but we have provided some of the best ones below for
you to explore. Simply type in keywords for the type of job you are looking for and you can narrow your
results by company type, zip code, experience level, and more. In the next page, we have listed keywords
by major so that is easy for you to get started on searching!
Free online search engines:
hcareers.com
indeed.com
careerbuilder.com
linkedin.com/jobs
npo.net
glassdoor.com
idealist.org
mynextmove.org
usajobs.gov
SAC Career and Transfer Center 39 | P a g e
JOB SEARCH SKILLS KEYWORDS BY MAJOR
Social Work
Advocate Behavioral Science BSW Case Manager Case Worker Liaison
Chemical Dependency Community Development Community Outreach Coordinator
Facilitator Fundraising Human Services Mental Health
Non-profit Program Specialist Research Assistant Social Service Assistant
Foster Care Worker Child-Family Support Intake Specialist
Psychology
Admissions Evaluator Mental Health Specialist Career Counselor Case Worker
Animal Trainer Child Development Specialist Coach Health Educator
Employee Relations Specialist Police Officer Aide/Attendant Substance Abuse
Research Assistant Substitute Teacher Administrative Specialist
Business
Sales Project Manager Project Lead Executive Assistant
Administrative Assistant Marketing Publishing Analyst
Director
Criminal Justice
Surveillance investigator Criminal justice Specialist Case Manager Police Officer
Forensics Crime reporter Liaison Subpoena Officer Field Investigator
Dispatcher Paralegal Legal Assistant Court clerk Secretary Parole Officer
Accounting
Clerk Accounting Associate Book Keeper Accounts Payable Payroll Processor
Financial Analyst Front Desk Reception Debt Collector Tax Preparer
Computer Information Systems
Information Systems Analyst IT Support Specialist Systems Administrator
Quality Analyst IT Technician Systems Engineer Data Entry Desktop Support
Inventory Control Specialist Help Desk Analyst Network Support Specialist Applications Programmer
Hospitality
Concierge Hostess Meeting Coordinator Event Planner Clerk
Customer Service Representative Manager Agent Guest Services Convention Planner
Food Service Manager Talent Recruitment
Culinary
Line Cook Cook Chef Server Prep Cook Sous Chef Pastry Cook
SAC Career and Transfer Center 40 | P a g e
The Career and Transfer Center has developed an online page where job opportunity announcements are
posted on a weekly basis. Many nonprofit organizations and Chicago companies reach out to the CTC
interested in hiring St. Augustine College graduates! Visit the link below and you can click through the top
menu to view jobs in your area of study. We recommend that you bookmark the page on your preferred
device or check your St. Augustine email regularly and find out about newly added postings.
The Career & Transfer Center Job Board
https://staugustinectc.blogspot.com
New job opportunities added weekly
SAC Career and Transfer Center 41 | P a g e
TRANSFER SERVICES ARE YOU THINKING OF TRANSFERRING?
The Career and Transfer Center advisors are ready to assist you with your questions about transferring to
another university to acquire your bachelor’s degree. The admissions process at another school can be
overwhelming so we are here to support you. It is important to plan ahead of time, typically a semester or
two before your intent to begin at the new school. So come see us for some tips and information so that
you do not miss the deadline to apply.
The Career & Transfer Center can help you:
Understand how your credits transfer
Compare schools and tuition costs
Complete the online application
Learn about articulation agreements
Add schools to your FAFSA application
Your transfer school will be your new home, so it is important that you do a lot of research in
order to make your investment worthwhile
SAC Career and Transfer Center 42 | P a g e
TRANSFER SERVICES TRANSFER PROCESS CHECKLIST
Choosing a school and program
☐ Simply begin by searching schools online that have the bachelor degree program you want
☐ Decide what area you want to go (Perhaps downtown, near your home, or another state)
☐ Browse the schools’ websites and read about their available student resources, academic
programs, and accreditation
Compare and Contrast
☐ Determine the factors that matter to you the most. Cost? Accepted credits? Location?
Accreditation? Class sizes? School size? Reputation?... etc.
☐ Discuss with people in your life who may help you with this decision
Understand and Prepare Admissions Requirements
☐ Determine the due date of the application to submit admissions application on time and ensuring
you understand all the transfer student requirements.
Some schools have early deadlines. You may have to apply a semester in advance before your
intended semester
Other schools require completing specific amount of credit hours, specific courses, or a minimum
GPA.
☐ Request your Official Transcripts from St. Augustine College from the REGISTRAR office.
Official transcript requests should be made in person or by mail to the Registrar’s Office.
Call the office for more information: 773-878-5824
The Career and Transfer Center can help by:
☐ Connecting you to the college’s admissions office
☐ Telling you about existing articulation agreements
☐ Guiding you through their online admissions application
☐ Showing you an estimate of how your general courses would transfer
☐ Reviewing your resume and essays that may be required for admission
☐ Providing overall guidance as you complete admission requirements
FAFSA and Financial Aid
☐ The Career and Transfer Center can show you how to update your FAFSA application by adding
new schools if you plan to utilize FAFSA at your transfer school
Experience the school yourself
☐ It is highly recommended that in order to finalize your decision, that you visit the school you
intend to transfer to and speak with staff there to better inform yourself
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SOURCES
Best Resume Objective Examples (2019). Retrieved from
https://bestresumeobjectiveexamples.com/22-hospitality-resume-objective-examples-to-make-a-wow-
resume/
Business Degree Online power verbs (2018). Retrieved from
http://businessdegreeonline.co/power-resume-verbs/power-resume-verbs-power-verbs-for-resumes-
resume-adjectives-also-power-adjectives-for-resumes-on-job-resume-verbs-resume-power-verbs-for-
resumes-resume-power-verbs-examples/
Cawley Career Education Center (n.d.) Cover Letters- Writing a Cover Letter. Retrieved from
https://careercenter.georgetown.edu/major-career-guides/resumes-cover-letters/cover-letters/
Doyle, A. (June 10, 2019). Best Thank You Letter Examples and Templates. Retrieved from
http://jobsearchtech.about.com/od/resumesandletters/a/thankyous.htm
Live Career (n.d.) Entry Level Respiratory Therapist Resume Objective Sample. Retrieved from
https://www.livecareer.com/resumes/objectives/entry-level-respiratory-therapist-resume-objective
Mahoney, M. (1992). Strategic Resumes: Writing for Results. Axzo Press.
Penny, J. (2019). Networking Cover Letter. Retrieved from
https://www.best-job-interview.com/networking-cover-letter.html
*Original document created by Honorio Morales and Luis Garcia